Shipping policy

Shipping Policy

At MEDICORELABS, we are committed to delivering your order safely and as quickly as possible.

Processing Time

All orders are processed within 24–48 hours after payment confirmation. During high-demand periods, processing may take slightly longer.

Once your order has been processed, it will be prepared and shipped directly from our international warehouse.

Shipping Time

Estimated delivery time is approximately 10–12 business days after shipment.

Please note that delivery times may vary slightly depending on:

  • Your location

  • Customs clearance

  • Courier delays

  • High order volumes or holidays

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status.

Shipping Locations

We currently ship across Kenya and selected international locations.

Delays

While we do our best to ensure timely delivery, unexpected delays caused by customs, couriers, weather conditions, or high shipping demand may occasionally occur. We appreciate your patience and understanding.

Incorrect Address Information

Please ensure your shipping address and contact details are entered correctly at checkout. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact our support team within 48 hours of delivery confirmation so we can assist you.

Contact Us

For any shipping-related questions, please contact our support team at:

Email: support@medicorelabs.com

Thank you for shopping with us ✨